
The advantages of establishing a call center in Baja California are just amazing.
American companies have obtained great benefits from establishing a Baja-based call center by Promocall for over 30 years.
Working with both inbound and outbound calls, a call center in Baja California could add more value to your company’s operation.
Our experience in setting up call centers to North American companies allows us to identify some remarkable aspects:
Business hours
One of the difficulties of having an offshore outsourcing is the time difference between the East Coast and the West Coast. This prevents, for example, setting important meetings at certain times.
With a nearshore Call Center in Baja California, you share business hours in the same Pacific Time Zone as in the United States.
Culture and language similarities
Thanks to the proximity to the US, the team of call center agents in Baja California is not only bilingual but also bicultural.
Both the United States and Mexico are democratic countries. We both belong to the American continent and are both federal republics.
So, this allows to find talent who has been more exposed to American culture; a good opportunity for greater resolution skills and establishing closer contact with North American customers.
US-Mexico economic relations
Mexico and the United States share a highly integrated economic relationship. Having a nearshore call center in Baja California results in great logistical benefits. Besides, Mexico holds the rank as the second-largest economy in Latin America.
Strategic location
Another advantage that is worth to mention is that Promocall is just a few minutes from San Diego, CA. It is just a matter of booking a flight or a quick trip to visit your call center. The nearshore approach gives you the ability to stop taking long and tiring trips offshore.
Cost-effectiveness
Due to reduced labor costs, office space prices, utilities, and other operational costs compared to those in the United States, a nearshore call center solves any issue related to profitability.
Control operation
As opposed to offshore contact centers, the nearshore approach to establishing a call center near the coast in Mexico allows you to maintain operational control of your agents and processes.
If you want to know more about the advantages offered by nearshore contact centers, we can guide you through the success of your business outsourcing process. Or you may be interested in reading about Nearshore solutions for changing times.